We hope that you had a wonderful vacation and that you are returning home rested and energized! In order to improve our services, we are asking clients to take a few minutes to fill out our questionnaire. Thank you!
Introduction What type of travel did you book with us? (list all)
How many days was your vacation?
How many adults and children were in your group?
How often do you travel for pleasure, on average?
Contacting Us and Booking Was the agent quick to respond to your requests?
Was the agent able to provide good travel options?
Was the agent able to answer all of your questions?
Was the booking process simple and easy?
Did the agent explain the cancellation policy and next steps after booking?
Did the agent explain the importance of travel insurance?
Overall, were you satisfied with the planning and booking services you received?
Pre Travel Did you receive information from your agent about things to do before your trip?
Did you feel well prepared and confident before leaving for your trip about what to expect?
During Your Trip Did you experience any issues during your trip?
If yes, were these issues within Viva Vacation’s control? (ie something that Viva could rectify or change)
If you had issues, were these resolved to your satisfaction?
What was the name of your cruise, resort or hotel? (list all)
How would you rate it with 10 being the best and 1 being the worst? (list all)
Why did you give this rating and would you recommend it to others?
General Would you recommend Viva Vacation Vacances as a travel agency?
Would you recommend your travel agent?
Do you have any other comments about the services you received from us or anything else?
Submit